NHTSA Complaint #10228236 — 2008 SCION XB

FRONT WINDSHIELD DEVELOPED L-SHAPED CRACK ON PASSENGER SIDE, STARTING AT TOP MOLDING. CAR WAS SITTING IN DRIVEWAY, NO EVIDENCE OF IMPACT. TOOK CAR TO DEALER FOR EVAL, AT FIRST THEY COULD FIND NO REASON FOR CRACK. SERVICE MANAGER THEN USED A PEN TO FIND A MINUTE IMPERFECTION IN THE CRACK LINE. HE CLAIMED IT WAS AN IMPACT, HOWEVER, IT WAS LESS THAN 2MM LONG BY 1 MM, NOT CIRCULAR IN SHAPE AND FOLLOWS EXACTLY THE LINE OF THE CRACK. IN MY OPINION HE BROKE OFF A TINY SHARD WHEN HE DID THE PEN TRICK. AFTER I MADE HIM LOOK AT IT AGAIN, AND A ROCK IMPACT ON ANOTHER ONE OF MY CARS (WITH NO CRACK), HE COULD NOT EXPLAIN HOW SUCH A TINY CHIP COULD LOOK SO DIFFERENT AND CAUSE SUCH A CRACK. HE REFUSED TO ACKNOWLEDGE ANY DEFECT OR KNOWLEDGE OF SCION PROBLEMS WITH WINDSHIELDS. IRONICALLY, I FOUND AN ENTRY FOR ANOTHER 2008 FROM THE SAME DEALERSHIP. I AM FOLLOWING INCREASED ESCALATION OF THE ISSUE, NEXT STEP IS AN INSPECTION BY THE FACTORY REP. AFTER THAT, I WILL CALL THE NATIONAL TOYOTA CUSTOMER SERVICE. IF I CAN GET NO ACTION, THEN I WILL CALL THE ATTORNEY GENERAL OF THE STATE. *TR