NHTSA Complaint #10228206 — 1997 PONTIAC GRAND PRIX

TL*THE CONTACT OWNS A 1997 PONTIAC GRAND PRIX. THE CONTACT RECEIVED A RECALL NOTICE FOR THE GASKET AND SPARK PLUGS. HE CALLED THE DEALER TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. WHILE AT THE DEALER, THEY CLAIMED THAT THE REPAIR HAD PREVIOUSLY BEEN PERFORMED ON THE VEHICLE. THE FOLLOWING DAY, THE CONTACT TOOK THE VEHICLE TO A REGULAR MECHANIC FOR INSPECTION AND WAS INFORMED THAT THE DEALER HAD NOT MADE ANY REPAIRS. THE CONTACT IS UPSET THAT THE WORK HAS NOT BEEN PERFORMED ON HIS VEHICLE. THE MANUFACTURER WILL NOT RETURN HIS CALLS OR HELP HIM RESOLVE THE ISSUE. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 175,000.