NHTSA Complaint #10228159 — 2004 CHEVROLET TRAILBLAZER

WE TOOK OUR CAR ON WEDNESDAY 5/14 TO SUPERIOR CHEVROLET IN CINCINNATI OH BECAUSE ON TUESDAY EVENING THE TRANSMISSION FELT LIKE IT WAS STARTING TO SLIP AND NOT DRIVING CORRECTLY. THE DEALERSHIP CONTACTED US ON THURSDAY 5/15 TO SAY THEY WERE WAITING FOR THE WARRANTY REPRESENTATIVE TO COME OUT AND GIVE APPROVAL BEFORE IT COULD BE REPAIRED. ON FRIDAY AFTERNOON, WE WERE ADVISED THE CLAIM WAS DENIED BECAUSE THERE WAS WATER IN THE TRANSMISSION. THE SERVICE MANAGER SAID IT WAS DUE TO A GM DEFECT WITH THE DIP STICK - THE WAY IT WAS POSITIONED ALLOWED WATER TO GET INTO THE TRANSMISSION AND RUST, SO THE WARRANTY WAS NULL AND VOID. THE SERVICE MANAGER SAID HE SPOKE W/HIS GM REP AND THEY WOULD AGREE TO "DO US A FAVOR" AND SPLIT THE COST OF THE NEW TRANSMISSION - $1200 STILL OUT OF POCKET FOR US. WHEN WE PUSHED BACK AND ASKED WHY WE WOULD HAVE TO PAY ANYTHING, THEY REFUSED TO ANSWER - JUST TOLD US TO FIGHT IT WITH OUR WARRANTY COMPANY. I'VE BEEN RESEARCHING ONLINE TO FIGURE OUT HOW TO FIGHT THIS AND PREVENT OTHER PEOPLE FROM SUFFERING AS WELL. IF IT'S A GM DEFECT IN THE WAY THE DIP STICK IS POSITIONED, THE CONSUMER SHOULD NOT HAVE TO PAY FOR THE DAMAGE CAUSED BY THE DEFECT. ANY HELP YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED. THE CAR IS A 2004 CHEVY TRAILBLAZER WITH A FULL EXTENDED WARRANTY, BUT IT DOES SPECIFICALLY STATE IT'S VOID IF THE PROBLEM IS DUE TO WATER. AFTER READING ON SEVERAL CHAT ROOMS, THERE SEEMS TO BE MANY PEOPLE WITH THIS SAME ISSUE. *TR