NHTSA Complaint #10227976 — 2007 CHRYSLER ASPEN

2007 CHRYSLER ASPEN (WITH ONLY 4000 MILES) BEGAN MAKING A LOUD GRINDING NOISE WHEN SWITCHING FROM DRIVE, NEUTRAL, REVERSE, ETC. I TOOK THE VEHICLE IN TO THE DEALERSHIP ON A TUESDAY AFTERNOON. AFTER A 1 1/2 HOUR WAIT THE SERVICE REPRESENTATIVE ADVISES ME THAT THEY TOOK A LOOK AT THE VEHICLE AND IT IS MAKING A LOUD UNUSUAL NOISE WHEN THE VEHICLE IS PLACED IN GEAR. THE SERVICE REPRESENTATIVE ADVISES ME THAT I NEED TO BRING THE VEHICLE BACK LATER IN THE WEEK AND LEAVE IT WITH THEM - BECAUSE THEY ARE GOING TO HAVE TO TAKE IT APART TO FIND OUT WHAT THE PROBLEM IS. I RETURN ON THURSDAY MORNING DROP OFF THE VEHICLE AT 7:30 AM AND AT ABOUT 3:31PM THE SERVICE REPRESENTATIVE CALLS ME AND ADVISES ME THAT THE VEHICLE HAS BEEN REPAIRED - THEY ADJUSTED THE "SLACK ADJUSTER" AND TIGHTENED SOME OF THE BOLTS ON THE SHAFT AND PUT IT BACK TOGETHER. WHEN I ARRIVE AT THE DEALERSHIP TO PICK UP MY VEHICLE, THE SERVICE ORDER STATED THAT THEY TESTED 2 OTHER VEHICLES (THE SAME MAKE, YEAR, AND MODEL) AND THAT ALL THE VEHICLES MAKE THE SAME NOISE - NO REPAIRS NEEDED. EITHER THE SERVICE REPRESENTATIVE TOLD ME A STORY OR THE TECHNICIAN IS TELLING A STORY. I WAS VERY MUCH CONCERNED WHEN I READ THE SERVICE ORDER. THE QUESTION IS WHAT WAS DONE TO THE VEHICLE? WHAT WAS WRONG WITH IT? OF COURSE I HAD TO SPEAK TO ANOTHER SERVICE REPRESENTATIVE BECAUSE THE ONE THAT I WAS DEALING WITH HAD LEFT FOR THE DAY AND SO HAD THE SERVICE MANAGER. WHEN I ADVISE THE SERVICE REPRESENTATIVE OF WHAT I HAD BEEN TOLD AND WHAT THE SERVICE ORDER STATED. HE APOLOGIZED AND STATED THERE WAS NOTHING HE COULD DO, BECAUSE HE HAD NOT HANDLED THE SERVICE ORDER. HE STATED UNFORTUNATELY THEY HAD, SEVERAL CUSTOMER COMPLAINTS ABOUT THE LOUD UNUSUAL NOISE AND THAT CHRYSLER HAD BEEN NOTIFIED, BUT AT THE PRESENT MOMENT CHRYSLER HAD NO RESOLUTION ON HOW TO FIX THE PROBLEM AND UNTIL THEY CAME UP WITH A RESOLUTION THERE WAS NOTHING THEY COULD DO. I DROVE THE VEHICLE HOME AND IT STILL MADE THE SAME NOISE ? NOTHING WAS REPAIRED. *TR