NHTSA Complaint #10227946 — 2004 FORD F-150 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10227946
Vehicle	2004 FORD F-150
Component	ENGINE AND ENGINE COOLING
Date of Incident	April 27, 2008
Date Filed	May 15, 2008
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

WE TOOK OUR VEHICLE IN FOR SERVICE IMMEDIATELY AFTER WE EXPERIENCE THE ENGINE MISSING. THE SERVICE CENTER DIAGNOSED THE PROBLEM WOULD BE CORRECTED BY REPLACING THE IGNITION COIL, PLUGS AND WIRE BOOTS. THIS SEEMINGLY SIMPLE SERVICE JOB HAS LITERALLY TURNED INTO A NIGHTMARE. AFTER ALMOST 4 WEEKS OUR VEHICLE IS STILL IN THE SHOP. IN THE PROCESS OF CHANGING THE PLUGS, 2 PLUGS BROKE. THE DEALERSHIP NEEDED A "SPECIAL" TOOL TO REMOVE THE BROKEN PLUGS AND HAD TO ORDER IT. WHEN THEY GOT THE TOOL, THE STILL COULDN'T REMOVE THE PLUGS AND SAID THEY WOULD DRILL THEM OUT. AND THEN - THE BIGGEST BLUNDER OF ALL HAPPENED - WHILE THEY WERE DRILLING SOME PIECES OF PORCELAIN FELL INTO THE ENGINE AND SCARRED THE CYLINDER(S)WHICH COULD POTENTIALLY CAUSE THE ENTIRE ENGINE TO FAIL. NOW WE'RE BEING TOLD BECAUSE OF THIS WE NEED TO REPLACE THE ENGINE!! EACH TIME THEY CALLED IT WAS ABOUT SOMETHING ELSE GOING WRONG AND MORE MONEY!! WE'RE LOYAL FORD CUSTOMERS! THESE ADTL REPAIRS SHOULD NOT BE AT OUR COST! *TR

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