NHTSA Complaint #10227939 — 2006 CHRYSLER PT CRUISER

I TOOK OUR 2006 CHRYSLER PT CRUISER BACK TO THE DEALER FOR SCHEDULED SERVICE AND INSPECTION ON FEB 21, 2008. THE SERVICE ADVISER BRUCE WARREN, CAME TO THE WAITING ROOM TO INFORM ME THAT THE FRONT BRAKE PADS NEEDED TO BE REPLACED. THEY WERE DOWN TO 5%. I TOLD HIM TO REPLACE THEM, AND SAID I DID NOT HEAR ANY NOSE FROM THE WARNING SCRAPERS. HE SAID THEY DO NOT HAVE THEM, AND THE BRAKES DID NOT GO METAL TO METAL. I THOUGHT THEY MUST BE USING CHEAPER PADS TO GO OUT IN 19,000 MILES. BRUCE CAME BACK TO INFORM ME THAT THE ROTORS WERE BELOW MIN. THICKNESS TO RESURFACE. I TOLD HIM TO REPLACE THEM BECAUSE I NEEDED THE CAR, AND I WOULD TALK TO THE SERVICE MANAGER THE NEXT DAY. I CALLED THE SERVICE MANAGER KIRK IRVINE AND ASKED WHAT WAS GOING ON WITH MY BRAKES, AND AM I GOING TO HAVE TO REPLACE THE PADS AND ROTORS EVERY 19000 MILES. HE SAID WE ARE HAVING TROUBLE WITH ALL THE BRAKES LASTING. I TOLD HIM I WANT TO FILE A COMPLAINT WITH THE CHRYSLER CO., AND ASKED FOR THEIR 800 NUMBER. HE GAVE IT TO ME AND I CALLED CHRYSLER, AND FILED A COMPLAINT. THE LADY TAKING MY CALL SAID I MAY NOT BE CONTACTED. I TOLD THE DEALER AND THE CORP. OFFICE, THAT I FEEL THIS IS A SAFETY PROBLEM. HOW CAN YOU FEEL SAFE WITH A CAR, THAT IT'S BRAKE PADS WEAR OUT IN ABOUT HAVE THE TIME OF NORMAL AND WITHOUT GOING METAL TO METAL WEARS OUT THE ROTORS. IF THE ROTORS GO FIRST, YOU MAY NOT KNOW WHEN THEY ARE DANGEROUSLY THIN. AS OF THIS DATE I HAVE NOT BEEN CONTACTED BY THE DEALER, OR CHRYSLER. I'M FILING THIS COMPLAINT, BECAUSE IF I'M RIGHT AND ACTION IS TAKEN IT COULD SAVE LIVES. *TR