NHTSA Complaint #10227459 — 2007 AUDI Q7

TL*THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT THERE IS A COMPUTER SYSTEM THAT CONTROLS ALL OF THE ELECTRICAL DEVICES IN THE VEHICLE. THE SYSTEM IS LOCATED DIRECTLY UNDERNEATH THE CUP HOLDER ON THE ARM REST. THE WOOD TRIM IS INADEQUATE AND DOES NOT SEAL THE COMPUTER MODULE, WHICH ALLOWS LIQUID TO ENTER INTO THE COMPUTER MODULE. AS A RESULT, THE ELECTRICAL DEVICES WILL MALFUNCTION. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND A TECHNICIAN STATED THAT IT WOULD COST $900 TO REPAIR THE COMPUTER MODULE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL MONTHS LATER. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 7,000 AND CURRENT MILEAGE WAS 17,500.