NHTSA Complaint #10226875 — 2002 JEEP LIBERTY

I HAVE A 2002 JEEP LIBERTY. THE BALL JOINT SEPARATED AND CAUSED ME TO CRASH INTO A CEMENT WALL ON I-77 IN WEST VIRGINIA. I PICKED UP THE CAR AFTER IT WAS REPAIRED IN WV AND BROUGHT IT HOME. I HAD TO HAVE MORE WORK DONE AFTER I GOT BACK BECAUSE IT STILL WAS NOT RIGHT. THE BALL JOINTS HAVE BEEN REPLACED AT LEAST 4 TIMES. I WAS TOLD BY ONE OF THE MECHANICS THAT THEY WERE STILL USING THE JOINTS THAT WERE CAUSING THE PROBLEM BECAUSE THEY HAD NOT FIGURED OUT HOW TO RE-DESIGN THEM. THE LAST TIME I HAD IT REPAIRED THEY (HOPEFULLY) PUT ONES ON THAT ARE A NEW DESIGN. I HAVE HAD TO HAVE IT TOWED BECAUSE IT WAS UNSAFE TO DRIVE BECAUSE THE JOINT WAS SO BAD -- I CHECK IT REGULARLY! MY INSURANCE COMPANY IS PROGRESSIVE. CHRYSLER SETTLED WITH THEM AND PAID FOR ALL THE REPAIRS AFTER THE CRASH. *TR