NHTSA Complaint #10226777 — 1995 FORD WINDSTAR

TL*THE CONTACT OWNS A 1995 FORD WINDSTAR. THE CHECK ENGINE LIGHT ILLUMINATED ON APRIL 19, 2008, WHICH WAS THE PURCHASE DATE OF THE VEHICLE. THE DEALER STATED THAT THE LIGHT WOULD DIM AFTER FUEL WAS PLACED INTO THE VEHICLE; HOWEVER, THE LIGHT REMAINED ILLUMINATED. THE DEALER PLACED SENSORS AND NEW MOTOR MOUNTS ON THE ENGINE AND, AFTERWARDS, THE CONTACT WAS UNABLE TO DRIVE MORE THAN 25 MPH. DUE TO THE LOUD NOISE FROM THE ENGINE, A MECHANIC AT A MUFFLER SHOP ADVISED HER THAT THERE WERE NO NEW MOTOR MOUNTS ON THE VEHICLE. IN FACT, THE MOTOR MOUNTS ON THE VEHICLE WERE OLD AND DEFECTIVE. THE DEALER HAS HAD THE VEHICLE SINCE MAY 1, 2008 AND STATED THAT NO ADDITIONAL REPAIRS WILL BE MADE. THE DEALER ACCUSED THE CONTACT OF DAMAGING THE MOTOR MOUNTS AND ADDING 750 MILES SINCE PURCHASING THE VEHICLE. THE VEHICLE HAS BEEN AT THE DEALER SEVERAL TIMES SINCE IT WAS PURCHASED. THE ESTIMATED FAILURE MILEAGE WAS 135,000.