NHTSA Complaint #10226703 — 2002 DODGE GRAND CARAVAN

TL*THE CONTACT OWNS A 2002 DODGE GRAND CARAVAN. THE CONTACT NOTICED PUDDLES OF LIQUID ON THE GARAGE FLOOR WHERE HIS VEHICLE WAS PARKED. WHEN HE TOOK IT FOR MAINTENANCE HE DISCUSSED THE ISSUE WITH HIS LOCAL MECHANIC WHO ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE DEALER CONFIRMED THAT THE STEERING BOX WAS LEAKING AND PERFORMED THE REPAIR. THIRTEEN MONTHS LATER, THE STEERING BOX BEGAN LEAKING FOR THE SECOND TIME. HOWEVER, THE DEALERSHIP ADVISED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND HE WOULD BE LIABLE FOR THE COST OF THE REPAIR. THE CONTACT HAD THE VEHICLE REPAIRED AT THE TIME. THE VEHICLE CURRENTLY EXPERIENCING ADDITIONAL LEAKING, BUT HAS NOT BEEN DIAGNOSED. THE ORIGINAL FAILURE MILEAGE WAS 17,000 AND THE SECOND FAILURE WAS IN 6/2005 WITH A FAILURE MILEAGE OF 24,000. THE CURRENT FAILURE WAS AT 47,000.