NHTSA Complaint #10225225 — 2006 CHEVROLET HHR

RECEIVED SAFETY RECALL NOTICE IN MAIL 04-05-08. TRIED TO CALL DEALER ON SATURDAY, BUT GET THROUGH. TALKED TO A REP IN THE SERVICE DEPT AT LONDOFF CHEVROLET. PER REP THEY DID NOT HAVE THE PARTS TO FIX THE PROBLEM. HE ADVISED ME TO CALL BACK IN A WEEK. CALLED 04-11-08 AND GOT AN APPOINTMENT TO HAVE THE ROOF-RAIL AIR BAG INSTALLED IN ORDER TO CONFORM TO MOTOR VEHICLE SAFETY STANDARD 201 FOR MY HHR. I WAS GIVEN AN APPOINTMENT FOR FRIDAY, 04-18-08 AT 10:00AM TO FIND OUT THAT SUPPOSEDLY THEY JUST INSTALLED THE LAST ONE AND DIDN'T HAVE THE PARTS AVAILABLE FOR MY VEHICLE. I SPOKE TO ANOTHER CSR IN THE SERVICE DEPT. HE DIDN'T KNOW HOW THIS HAPPENED BUT STATED THAT ENTERPRISE HAD BROUGHT SOME HHR 'S IN AND THEY HAD FIXED THEM. I AM UPSET THAT THEY WOULD INSTALL THE AIR BAG IN ENTERPRISE CARS AND NOT AT LEAST KEEP THE ONE FOR MY SCHEDULED APPOINTMENT. HOW DANGEROUS IS THIS SAFETY RECALL? *TR THE CONSUMER STATED THE VEHICLE BROKE DOWN WITHIN THE FIRST SIX MONTHS OF OWNERSHIP. THE CONSUMER STATED THE VEHICLE HAS LOST POWER STEERING ON TWO OCCASIONS. THE SPEEDOMETER WAS ERRATIC AND THE VEHICLE WOULD SUDDENLY LUNGE FORWARD WHILE DRIVING.. WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, THEY STATED IT WAS A WIRING PROBLEM. UPDATED IVOQ 08/12/10 UPDATED IVOQ 08/31/10*JB