NHTSA Complaint #10223445 — 2007 BUICK LUCERNE

MY 2007 BUICK LUCERNE, CXS WITH BRIDGESTONE TURANZA EL400-02 245/50/18 99H TIRES EQUIPPED, VIBRATES ON THE ROAD AT HIGHWAY SPEEDS. IT IS REALLY DANGEROUS CORNERING AND OUTRIGHT UNSTABLE DRIVING. I HAD MY TIRES BALANCED AT DISCOUNT TIRE AT, NO IMPROVEMENT. I WENT TO ARNIE BAUER DEALER WHO ROAD FORCED BALANCED THEM AND FOUND 2 BAD TIRES. THEY REPLACED THESE 2 BAD TIRES, SLIGHT IMPROVEMENT BUT STILL VIBRATIONS. THEY STATED "NO MORE THEY COULD DO FOR MY CAR" AND "THIS IS JUST HOW THESE CARS RIDE." I OPENED GM SERVICE TICKET 71-609196985. AMADA BORG,GM CUSTOMER SERVICE, WORKED WITH A GM AREA REP. FOR IL. I WAS DENIED TO SPEAK DIRECTLY WITH THE REP. GM HAD TO GO ALONG WITH ARNIE BAUER'S EVALUATION, AND THE REP STATED THEY COULD NOT GET ME NEW TIRES. I THEN DID SOME SEARCHING ON THE INTERNET AND FOUND A FORUM ON EDMUNDS.COM(HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F60B1/0). THERE ARE 18 OR MORE PAGES DETAILING FOLKS NIGHTMARE WITH THE SAME ISSUE I AM HAVING. IT APPEARS MANY FOLKS ARE HAVING VIBRATION ISSUES WITH THE LUCERNE. SOME FOLKS HAD THE ISSUE RESOLVED WITH TIRE CHANGES TO MICHELIN HX MXM4 TIRES. I SENT THIS INFORMATION TO GM AND HAD IT ADDED TO MY SERVICE REQUEST FILE. NEXT I WENT TO BILL KAY TO SEE IF THEY COULD HELP ME. THEY DID A TIRE BALANCE AND I STILL HAVE A VIBRATION. THEY STATED THEY COULD NOT GET ME THE MICHELIN TIRES. THIS ISSUE WILL LEAD TO SOME CATASTROPHIC EVENT IF NOT ADDRESSED. ALL I REALLY WANTED WAS THE DEALER TO REPLACE THE TIRES WITH MICHELINS AS IT SEEMS TO SOLVE MANY OTHERS' PROBLEMS. I THINK GM OR BRIDGESTONE NEEDS TO BE INVESTIGATED ON THIS. ALSO, I WENT TO 2 DEALERSHIPS AND TEST DROVE 4 BRAND NEW 2008 LUCERNES AND THEY ALL VIBRATE EVEN WORSE THAN MY CAR. THEY ALL HAVE THE SAME TIRES. I SPENT TOO MUCH MONEY FOR A CAR TO RIDE SO POORLY AND THEN BE TOLD THIS IS HOW IT WAS DESIGNED. MORE IMPORTANTLY, I THINK THIS NEEDS TO BE ADDRESSED BEFORE SOMEONE LOOSES CONTROL AND HAS A SERIOUS ACCIDENT. *TR