NHTSA Complaint #10222351 — 2003 FORD EXPLORER
STRUCTURE issue reported to NHTSA
Vehicle Towed
Complaint Details
| ODI Number | 10222351 |
| Vehicle | 2003 FORD EXPLORER |
| Component | STRUCTURE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | Yes |
| State | AL |
Consumer Description
THE PANEL JUST BELOW MY BACK WINDSHIELD HAS A CRACK IN IT WHICH HAS OCCURRED FOR NO REASON AT ALL. AFTER SPEAKING WITH SOME AT THE LOCAL DEALERSHIP I WAS VERY DISAPPOINTED TO HEAR THAT ABOUT 99% OF THESE HAVE TO BE REPLACED AND THAT IT WOULD COST ME ALMOST $400 TO DO SO. I CALLED FORD AND THEY ONCE AGAIN TOLD ME THAT IT WAS A PROBLEM BUT THEY COULD NOT DO ANYTHING TO HELP ME I WOULD HAVE TO PAY FOR IT. AT THAT TIME I ASK TO SPEAK TO A SUPERVISOR AND WHEN SPEAKING WITH HER I WAS INFORMED THAT THERE WERE NO COMPLAINTS ON THIS ISSUE. (WHICH I FIND HARD TO BELIEVE SINCE 3 DEALERS HAVE NOW TOLD ME THAT THIS IS A RE-OCCURRING PROBLEM.) MY BIGGEST CONCERN IS IF I DO NOT FIX THIS RIGHT AWAY THAT I WILL LOSE THIS PIECE AND IT WILL END UP HURTING SOMEONE. *TR
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