NHTSA Complaint #10222289 — 2003 NISSAN ALTIMA

ON SEVERAL OCCASIONS OVER THE LAST FEW MONTHS, MY CAR WOULD NOT START THE FIRST TIME I TURNED THE IGNITION. ON 3/21/08 MY "CHECK ENGINE" LIGHT CAME ON. I BROUGHT THE CAR IMMEDIATELY TO MY MECHANIC AS I HAVE A 60 MILE RIDE EACH DAY. WHAT HE FOUND AFTER TESTING WAS THAT MY ENGINE CRANK ANGLE SENSOR WAS FAILING. HE CALLED AND ADVISED ME TO BRING THE CAR , A 2003 NISSAN ALTIMA , TO MY DEALER RIGHT AWAY AS THIS WAS A SAFETY HAZARD. THE GOOD NEWS WAS THE SENSOR WAS PART OF A 2006 RECALL CAMPAIGN #R0606 AND THAT MY VIN FELL WITHIN THE RANGE OF THE VIN'S LISTED ON THE REPORT HE HAD OBTAINED ON ALLDATAPRO.COM. WHEN I CALLED THE DEALER HE AGREED THAT THIS SHOULD BE REPAIRED IMMEDIATELY. I BROUGHT THE CAR TO MY DEALERSHIP KELLY NISSAN, LYNNFIELD MA. WHEN THEY LOOKED MY INFORMATION UP ON THE COMPUTER IT DID NOT INDICATE THAT MY CAR WAS PART OF THE RECALL. I SAID I WOULD TAKE THIS UP WITH NISSAN N. AMERICA AND TO PLEASE GO AHEAD AND CONTINUE WITH THE REPAIR. THE COST TO ME WAS $180.96. ON 3/24/08 I SPOKE WITH TWO INDIVIDUALS AT NISSAN N. AMERICA REGARDING MY BELIEF THAT I SHOULD BE RE-IMBURSED. THE SENSOR WAS PART OF A SAFETY RECALL, MY CAR FELL WITHIN THE RANGE OF VIN;S LISTED ON THE RECALL REPORT AND THE PART HAD FAILED. THEY COULD NOT GIVE ME A REASONABLE EXPLANATION AS TO WHY I WAS NOT ELIGIBLE. I WAS SUPPOSED TO HEAR BACK FROM SOMEONE FROM NISSAN WITHIN 24 HOURS, THIS HAS NOT OCCURRED AND I'M NOW TURNING TO YOU FOR INTERVENTION ON MY BEHALF. THE PERSON I SPOKE TO AT NISSAN N. AMERICA WAS A SHANNON MCQUIRE EXT. 41643, MY FILE # IS:6092073. I AM GRATEFUL FOR YOUR ASSISTANCE IN THIS MATTER. THANK YOU! *TR