NHTSA Complaint #10221826 — 1996 MERCEDES BENZ 320

MY 1996 MERCEDES BENZ S320 CAUGHT ON FIRE 3/16/08 DUE TO A DEFECTIVE HARNESS WIRING THAT CAUSE BURNED WIRES IN THE CONSOLE, UNDER THE SEAT, THE DOOR PANELS, DAMAGED THE VACUUM LINES, SIDE VIEW MIRROR AND POTENTIALLY THE CONTROL UNITS. YOUR NHTSA HAS RECEIVED HUNDREDS OF COMPLAINTS ABOUT THIS PROBLEM WITH THE MERCEDES VEHICLES [EARLY 1990 MODELS]. WHEN I SPOKE TO THE CUSTOMER SERVICE AGENT AT MERCEDES HEADQUARTERS TWO OF THEM DENIED A PROBLEM WITH WIRING CATCHING ON FIRE AND TWO DEALERSHIPS SAID THAT THEY HAD NOT HEARD OF ANY CASES INVOLVING FAULTY WIRING. THE MECHANIC THAT SPOKE HONESTLY SAID THAT THERE ARE AS MANY AS 30,000 VEHICLES THAT HAVE HAD THIS PROBLEM BUT MERCEDES IS IN DENIAL AND ARE AVOIDING A MAJOR RECALL. THE PROBLEM IS KNOWN AMONG DEALERS AND MECHANICS WHO ARE TRAINED TO REPAIR MERCEDES VEHICLES. I WANT MY COMPLAINT ADDED TO THE OTHERS THAT ARE ON YOUR LIST AND COULD YOU PLEASE TELL ME WHAT IS THE NHTSA SAYING ABOUT THIS MERCEDES PROBLEM AND WHAT IS THE NEXT MOVE TO DEAL WITH A MANUFACTURERS PROBLEM THAT ENDANGERS OUR LIVES ON THE HIGHWAY. MY VEHICLE BEGAN SMOKING IN BURNING WHILE ENROUTE TO ALBANY, GA FROM AMERICUS, GA. THE EXPERIENCE WAS FRIGHTENING AND IT COULD HAVE CAUSED LOSS OF LIFE. I AM A PRACTICING PHYSICIAN AND I HOPE YOUR ADMINISTRATION CAN GET MERCEDES TO DEAL WITH THIS PROBLEM LIKE SO MANY OTHER CAR MANUFACTURERS HAVE DONE. THANK YOU *TR