NHTSA Complaint #10221540 — 2002 CHEVROLET IMPALA

TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THREE DAYS AFTER THE VEHICLE WAS PURCHASED, THE CONTACT FELT A HARD VIBRATION IN THE AXLE AND ALSO HEARD A CRACKING NOISE ON THE DRIVER SIDE OF THE VEHICLE. THE FAILURE OCCURRED WHILE DRIVING 40 MPH. THE OIL LIGHT ILLUMINATED AND THE OIL WAS CHANGED AT 104,000 MILES. BEFORE THE OIL CHANGE, THE MECHANIC STATED THAT THE OIL HAD NEVER BEEN CHANGED AND THAT A NEW RACK AND PINION AND SERPENTINE BELT WERE NEEDED. THE CONTACT ALSO EXPERIENCED ELECTRICAL FAILURE THAT CAUSED THE VEHICLE TO SHUT OFF COMPLETELY. THE DEALER WOULD NOT GIVE HER A CARFAX REPORT AFTER ONE WAS REQUESTED. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,979 AND CURRENT MILEAGE WAS 105,840.