NHTSA Complaint #10221488 — 2000 CHEVROLET TRACKER

3/17/08 TO: GENERAL MOTORS, CHEVROLET (CUSTOMER COMPLAINT ? RECALL), NHTSA *MY CUSTOMER COMPLAINT (CHEVROLET TRACKER):* -LATE LAST YEAR, MY WIFE HAD RECEIVED THE GM LETTER. -I TOOK THE VEHICLE TO THE DEALERSHIP, IN DEC. 2007 TO RAGSDALE CHEVROLET IN SPENCER, MA. -RAGSDALE?S TECHNICIAN PUT THE CAR ON THE LIFT AND INSPECTED THE CAR. -THEY SAID THAT THE CROSSMEMBER WAS OK, THAT THE CROSSMEMBER WOULD NOT BE REPLACED BY CHEVROLET UNTIL THERE WERE ACTUAL HOLES IN THE CROSSMEMBER (WHY??). -ON 3/12/08, I WAS DRIVING THE VEHICLE, AND WHEN I APPLIED THE BRAKES, THE CAR WAS PULLING SEVERELY TO ONE SIDE. -THAT EVENING, I LOOKED UNDER THE CAR AND THE PASSENGER SIDE SUSPENSION ATTACHMENT (?A? ARM) TO THE CROSSMEMBER WAS ONLY PARTIALLY ATTACHED DUE TO SEVERE CORROSION (SEVERAL LARGE RUSTED-THROUGH HOLES) AT THAT AREA OF THE CROSSMEMBER. -I CALLED RAGSDALE AND RETURNED THE CAR TO THEIR SERVICE DEPT. MGR. (GLENN) ON 3/13/08. ON THE TRIP TO RAGSDALE, THE CAR?S BODY FLEXED SO MUCH WHEN BRAKING, THAT THE WINDSHIELD DEVELOPED A CRACK. -I TOLD GLENN ABOUT THE WINDSHIELD CRACK AND HE SAID THAT RAGSDALE WOULD NOT DO ANYTHING FOR ME ON THE WINDSHIELD REPLACEMENT, TO TAKE IT UP WITH CHEVROLET, AND MY AUTO INSURANCE WOULD TAKE CARE OF IT (BASICALLY, LACKING ANY CUSTOMER SERVICE SKILLS). -I ASKED GLENN HOW RAGSDALE?S INSPECTION _ONLY THREE MONTHS PRIOR_ DID NOT SHOW A PROBLEM, YET THERE WAS MAJOR CORROSION NOW. GLENN SAID THAT RAGSDALE HAD THE SAME PROBLEM OF ANOTHER TRACKER THAT WAS INSPECTED BY THEM IN OCTOBER 2007. -GLENN OFFERED _NO_ APOLOGY FOR RAGSDALE SERVICE PERSONNEL NOT ADEQUATELY PERFORMING THE DECEMBER INSPECTION. I AM VERY DISPLEASED BY RAGSDALE?S POOR SERVICE LAST DECEMBER; THERE COULD HAVE BEEN A VERY SERIOUS ACCIDENT DUE TO RAGSDALE?S INADEQUATE INSPECTION OF THE CROSSMEMBER. THERE APPEARS TO BE _NO_ OVERSIGHT OF THIS SERVICE DEPARTMENT PERFORMING SERIOUS SAFETY INSPECTIONS THAT WERE MANDATED BY CHEVY.. *TR