NHTSA Complaint #10221368 — 2001 VOLKSWAGEN JETTA

THE FAILURE WAS THAT THE LOOSE SPARK PLUG WIDENED THE COMBUSTION CHAMBER AND THAT CAUSED THE LOUD VIBRATION IN THE ENGINE. IT ALSO AFFECTED THE FUNCTION OF THE BRAKING SYSTEM, TOO. SO, I WAS TOLD BY THE RIVERSIDE VW DEALERSHIP THAT THE WHOLE CHAMBER HAS TO BE REPLACED AT THE COST OF $5,400. THE RIVERSIDE DEALERSHIP MADE A CONTACT WITH NEW CENTURY DEALERSHIP IN GLENDALE, CA AND THEY DID THE TUNE-UP ON APRIL 5, 2004. IT WAS CLEARLY THE MECHANIC WHO DID NOT SCREW THE SPARK PLUG TIGHTLY. IT WAS THE HUMAN ERROR ON THE PART OF THE DEALERSHIP. I COULD NOT USE THE CAR DUE TO THIS UNNECESSARY ERROR THAT COULD BE PREVENTABLE. I HAVE BEEN TAKING MY JETTA TO ALL THE VW DEALERSHIPS TO DO MAINTENANCE SERVICES AND REPAIRS, AS WELL. MY FEELING IS THAT THEY SHOULD REPLACE THE PART WHERE THE SPARK PLUGS ARE AT NO COST DUE TO CARELESS ERROR. *TR