NHTSA Complaint #10220768 — 2000 DODGE CARAVAN

TL*THE CONTACT OWNS A 2000 DODGE CARAVAN. WHILE DRIVING OVER A BUMP AT 15 MPH OR TURNING THE STEERING WHEEL, THE CONTACT HEARD A POPPING SOUND COMING FROM THE FRONT DRIVER'S SIDE. AN AUTO SHOP REPAIRED THE IDLER ARM DURING A TEST DRIVE, BUT THE NOISE STILL REMAINED. A MECHANIC LIFTED THE HOOD OF THE VEHICLE AND DISCOVERED THAT THE STRUTS WERE RUSTED. THE CONTACT WAS ADVISED NOT TO DRIVE THE VEHICLE. SHE TOOK THE VEHICLE TO ANOTHER SHOP AND RECEIVED THE SAME DIAGNOSIS. THEY STATED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE CONTACT CALLED CHRYSLER AND WAS INFORMED THAT NOTHING COULD BE DONE BECAUSE THE STATE SHE LIVES IN USES SALT ON THEIR HIGHWAYS. THE VEHICLE IS CURRENTLY PARKED AND HAS NOT BEEN REPAIRED. THE DEALER INFORMATION AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 72,600. UPDATED 04/16/08 *BF UPDATED 04/16/08 *TR