NHTSA Complaint #10220513 — 2000 FORD FOCUS

I WAS LEFT STRANDED AT NIGHT WHEN MY KEY WOULD NO LONGER FIT ALL THE WAY INTO MY IGNITION, LEAVING ME UNABLE TO START MY VEHICLE. THE VEHICLE WAS PARKED IN A FLAT PARKING LOT. THE KEY WAS NOT EXCESSIVELY WORN NOR WAS IT BENT. THE VEHICLE STARTED FINE ONLY AN HOUR BEFORE. LUCKILY, I WAS IN AN URBAN AREA WITH CELLULAR SERVICE AND I WAS ABLE TO CONTACT ROADSIDE ASSISTANCE. I WAS TOLD THAT THE VEHICLE WOULD NEED TO BE TOWED. THE TOW TRUCK DRIVER WAS UNABLE TO LOAD THE CAR ON THE FLATBED BECAUSE THE TIRES WERE TURNED AND THE STEERING WHEEL WAS LOCKED. SINCE I COULD NOT INSERT THE KEY ALL THE WAY, THE STEERING WHEEL WOULD NOT UNLOCK ALLOWING THE WHEELS TO STRAIGHTEN. I THEN HAD TO CONTACT A LOCKSMITH WHO ADVISED HE COULD REPLACE THE IGNITION CYLINDER. HE ADVISED THAT HE WOULD REPLACE THE PART WITH A DIFFERENT MODEL THAN THE OEM BECAUSE IF THE OEM MODEL WAS INSTALLED, IT COULD FAIL AGAIN. THANK GOODNESS MY ROADSIDE ASSISTANCE PLAN COVERED MOST OF THE COST FOR THE FAILED TOW ATTEMPT AND THE IGNITION SWITCH REPLACEMENT. A QUICK SEARCH ON THE INTERNET REVEALS THIS IS A WIDESPREAD PROBLEM AFFECTING THOUSANDS OF CARS OF THIS YEAR AND MODEL TYPE. THERE WERE THOUSANDS OF COMPLAINTS RETURNED IN MY SEARCH RESULTS. THIS IS UNACCEPTABLE!!! I DO LOTS OF STATE TO STATE TRAVELING AND I COULD HAVE BEEN ABANDONED IN AN UNSAFE LOCATION WITH NO CELLULAR SERVICE IN BAD WEATHER CONDITIONS! WHAT IF I HAVE CHILDREN OR ELDERLY PASSENGERS IN THE CAR??? THIS IS EXTREMELY IRRESPONSIBLE TO HAVE A KNOWN PROBLEM GO UNCOMMUNICATIVE TO FORD OWNERS. PEOPLE RELY ON THEIR VEHICLES TO START AND THAT THE IGNITION SWITCH COULD FAIL WITHOUT WARNING IS SCARY. I CAN THINK OF A DOZEN OF "WHAT IF" SCENARIOS THAT COULD PUT DRIVERS IN DANGER. THIS PART CAN BE REPLACED QUICKLY AND RELATIVELY INEXPENSIVELY (UNLESS YOU GO THROUGH THE DEALERSHIP IT SEEMS) WITH A DIFFERENT MODEL IGNITION SWITCH TO PREVENT THIS FROM HAPPENING IF FORD WOULD JUST COMMUNICATE THIS KNOWN PROBLEM TO ITS CUSTOMERS. *TR