NHTSA Complaint #10220259 — 2007 CHEVROLET EQUINOX

TOO MANY TIMES TO COUNT THE PASSENGER AIR BAG SENSORS HAVE NOT DETECTED VARIOUS PASSENGERS IN THIS 07 EQUINOX. BROUGHT IT TO DEALERSHIP 2 TIMES INCLUDING ONCE WHEN SENSORS WERE REPLACED, HAVE COMPLAINED VIA PHONE NUMEROUS TIMES & TOLD THEY COULDN'T FIX IT. CALLED GM HOTLINE 02/13/08 & OPENED A NEW COMPLAINT CASE BASED ON THIS & 2 OTHER "UNFIXABLE" PROBLEMS. THEY REQUESTED 1 MORE CHANCE & TRUCK WAS BROUGHT IN 02/25/08. 02/26/08 GM REP CALLED & TOLD ME THE DEALERSHIP LOOKED AT IT & INVOLVED GM ENGINEERS & THAT THERE WAS NO FIX & HE NEEDED TO CALL THE FIELD MGR TO AUTHORIZE A RESOLUTION SINCE TRUCK COULD NOT BE RETURNED DUE TO SAFETY LIABILITIES. 02/29/08 STILL NO RETURN CALL TO GM FROM FIELD MANAGER. GM STATES TO STAY IN RENTAL VEHICLE SINCE TRUCK IS A SAFETY LIABILITY & SHOULD NOT BE DRIVEN. 03/05/08 GM REP STATES THAT, ALTHOUGH HE DOES NOT AGREE, THE FIELD MGR STATED THAT WHEN A PASSENGER IS PRESENT THEY NEED TO WATCH FOR THE "AIR BAG OFF" LIGHT TO BE ILLUMINATED & THE PASSENGER NEEDS TO WIGGLE AROUND AND MOVE UNTIL IT GOES OUT. SHE MANDATED THAT WE RETURN THE RENTAL CAR IMMEDIATELY AS GM WOULD NOT PAY FOR IT & WE NEEDED TO RETRIEVE OUR TRUCK SINCE IT WAS WORKING AS DESIGNED. UNBELIEVING THAT THIS WOULD ACTUALLY BE GM'S STANCE ESPECIALLY WHEN THEY HAVE A VOLUNTARY RECALL OUT ON THIS EXACT ISSUE IN THIS VEHICLE (GM RECALL 07174) I ASKED HIM TO CONFIRM THAT HE WAS TELLING ME TO PICK UP THE TRUCK THEY HAD BEEN TELLING ME WAS UNSAFE FOR PASSENGERS KNOWING THAT THERE WOULD BE A NEED FOR PASSENGERS IN THE VEHICLE, HE SAID THAT WASN'T HIS DECISION & THERE WAS NOTHING MORE HE COULD DO. I HAVE NUMEROUS PICTURES OF THE "AIR BAG OFF" LIGHT ILLUMINATED WITH SOMEONE CLEARLY IN THE PASSENGER SEAT, DATED NOTES DOCUMENTING ALL CONTACT WITH GM ON THIS ISSUE & FULL RECORDS OF THE PREVIOUS REPAIR ATTEMPTS SINCE LAST YEAR. IT'S MY BELIEF THAT NOT ONLY IS GM RECALL 07174 MORE WIDESPREAD THAN THEY ARE ADMITTING BUT I ALSO DON'T BELIEVE THEY CAN DEFINITIVELY FIX IT. *TR