NHTSA Complaint #10219550 — 1999 MERCURY MOUNTAINEER VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10219550
Vehicle	1999 MERCURY MOUNTAINEER
Component	VEHICLE SPEED CONTROL
Date of Incident	August 16, 2007
Date Filed	February 28, 2008
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WI

Consumer Description

TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL SWITCH IN AUGUST OF 2007. THE PARTS FOR THE RECALL REPAIR ARE TAKING AN EXTREMELY LONG TIME TO ARRIVE. HE WAS DISSATISFIED THAT FORD NEVER PROVIDED THEIR CUSTOMERS WITH UPDATES AND HE HAD TO CALL 8-10 TIMES, MORE THAN ONCE A MONTH, TO FIND OUT THE STATUS OF THE RECALL. THE CONTACT STATED THAT HIS LOCAL DEALER REFUSED TO DEACTIVATE THE CRUISE CONTROL BECAUSE THEY FELT IT WAS UNNECESSARY. THE DEALER WAS LOCATED THIRTY MILES AWAY FROM HIS RESIDENCE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 75,000. UPDATE 04-02-08 *BF

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