NHTSA Complaint #10219464 — 2007 FORD EDGE

TL*THE CONTACT OWNS A 2007 FORD EDGE. WHEN THE VEHICLE WAS PURCHASED, THE FRONT PASSENGER SEAT FAILED. THE VEHICLE WAS AT THE DEALER FOR THREE WEEKS TO REPAIR THE SEAT. THE BOLTS IN THE SEAT WERE VISIBLE AND INJURED ONE OF THE PASSENGERS. THE DEALER REPLACED THE SCREWS AND COVERED THEM WITH A RUBBER SEAL; HOWEVER, THEY CONTINUE TO FALL OFF AND EXPOSE THE SCREWS. AT 150 MILES, THE LINING IN THE MOONROOF FELL OFF OF THE VEHICLE AND WAS REPLACED BY THE DEALER. SIX MONTHS LATER, WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A LOUD GRINDING SOUND WHEN HE DEPRESSED THE BRAKE PEDAL. THE DEALER DIAGNOSED THE FAILURE AND STATED THAT THE BRAKES WERE CORRODED. THE BRAKES WERE REPLACED AND THE ROTORS WERE CLEANED. THE FRONT AND REAR WINDOWS DO NOT GRIP OR SEAL PROPERLY WHEN THEY ARE ROLLED UP OR DOWN. THE DEALER DIAGNOSED THE WINDOW FAILURE ON FOUR OCCASIONS AND EVENTUALLY STATED THAT THEY HAD TO CHANGE THE PAPER ON THE ROLLERS. THE TWO REAR EXTERIOR LIGHTS CONTINUE TO FILL UP WITH WATER. THE DEALER DIAGNOSED THE FAILURE ON THREE OCCASIONS AND REPLACED THE TAIL LIGHTS; HOWEVER, THE FAILURE CONTINUED. THERE SEEMS TO BE A DESIGN FAILURE. ON SEVERAL OCCASIONS, THE GEAR SHIFT FAILED TO ENGAGE IN PARK, DRIVE, AND REVERSE. A PASSENGER HAD TO STOP TRAFFIC SINCE THE GEAR SHIFT WAS LOCKED IN REVERSE. THE FAILURE RECURRED ON FEBRUARY 20, 2008; HOWEVER, THE DEALER STATED THAT THE EARLIEST THEY COULD SCHEDULE AN APPOINTMENT WOULD BE ON MARCH 1, 2008. THE FAILURE OCCURS INTERMITTENTLY AND HAS BEEN IN THE REPAIR SHOP EVERY OTHER WEEK SINCE IT WAS PURCHASED. THE CONTACT IS THE ORIGINAL OWNER. THE DEALER HAS OFFERED NO ASSISTANCE IN REPLACING THE VEHICLE. THE CONTACT WAS ADVISED TO ONLY HAVE THE VEHICLE SERVICED BY A DEALER THAT IS ONE OR MORE HOURS AWAY FROM HER RESIDENCE. THE FAILURE MILEAGE WAS 150 AND CURRENT MILEAGE WAS 8,000. UPDATED 3/25/08 *CN