NHTSA Complaint #10219211 — 2000 FORD RANGER

TL*THE CONTACT OWNS A 2000 FORD RANGER. THE CONTACT WAS USING HIS VEHICLE TO PULL ANOTHER VEHICLE OUT OF A DITCH, WHEN BOTH FRONTAL AIR BAGS DEPLOYED. THE MANUFACTURER ADVISED THE CONTACT TO TAKE HIS VEHICLE TO AN AUTHORIZED FORD DEALER FOR A DIAGNOSIS. THE DEALER WOULD NOT OFFER ANY ASSISTANCE BECAUSE THE VEHICLE EXCEEDED 50,000 MILES AND WAS OUT OF WARRANTY. THE CONTACT STATED THAT THE COST FOR THE DIAGNOSIS WAS OVER $2,000; THEREFORE, IT WOULD NOT BE DONE. THE INSURANCE COMPANY STATED THAT THE DEPLOYMENT WAS NOT DUE TO A COLLISION AND THEY WERE NOT WILLING TO INVESTIGATE. THE CONTACT SUSTAINED INJURIES TO HIS LEFT ARM. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 130,000.