NHTSA Complaint #10219016 — 2003 GMC YUKON XL

WE PURCHASED OUR YUKON OUT OF THE SHOWROOM. IT HAS QUAD STEERING, A FEATURE WE PAID EXTRA WITH THIS VEHICLE. ABOUT A WEEK AFTER WE HAD THE VEHICLE, THE QUAD STEERING WOULD DROP OUT OF QUAD MODE AS INDICATED BY THE LIGHT ON THE DASHBOARD, AS WELL AS THE FEEL OF THE DRIVE, AND ON OCCASION NOT LOCK INTO POSITION EITHER. THE WHEELS WOULD THEN TURN SIDEWAYS AND WE TEMPORARY LOSE CONTROL OF THE VEHICLE UNTIL WE PULL OVER TO STRAIGHTEN OUT THE WHEELS IN ORDER TO LOCK THEM IN POSITION. WE'VE SINCE HAD THE VEHICLE INTO THE DEALERSHIP ABOUT 5 OR 6 TIMES WITH THE SAME COMPLAINT. THE DEALERSHIP HAS ATTEMPTED TO REPAIR ON MANY OCCASION, HOWEVER IT CONTINUES TO BE UNRELIABLE. WE ARE VERY CONCERNED THAT THIS VEHICLE IS GOING TO CRASH SOMEDAY BECAUSE OF THIS PROBLEM... OF WHICH IS UNEXPECTED AND DANGEROUS. AFTER GREAT CARE OF THIS VEHICLE, FAILURE OF THE QUAD FEATURE CONTINUES TO BE A SERIOUS UNRESOLVED DEFECT. THE IMPACT ON OUR SCHEDULE TO DROP THE VEHICLE OFF FOR SEVERAL DAYS, RENT A CAR, AND STILL HAVE NO SOLID REPAIR IS VERY UPSETTING AND BECOMING A HARDSHIP. *TR