NHTSA Complaint #10218531 — 2005 FORD FREESTYLE

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS issue reported to NHTSA

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Complaint Details

ODI Number	10218531
Vehicle	2005 FORD FREESTYLE
Component	SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Date of Incident	February 19, 2008
Date Filed	February 19, 2008
Mileage	32,525 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

PREMATURE WEAR ON THE REAR DISC BRAKES. THE REAR BRAKES WERE CHANGE UNDER AN EXTENDED WARRANTY AT 13,000 MILES BY FORD. NOW AT 32,500 MILES THE REAR BRAKES ARE DOWN TO THE ROTOR. THE DEALER AND FORD TOLD ME THAT THIS WAS A ONE TIME DEAL. APPARENTLY THEY KNOW THERE IS A PROBLEM WITH THE REAR BRAKES OR ELSE THEY WOULD NOT OFFER AN EXTENDED WARRANTY ON THEM. ONE SERVICE REP TOLD ME THAT 20,000 MILES ON REAR BRAKES IS NORMAL AND ANOTHER TOLD ME THAT YOU SHOULD GET 2 FRONT BRAKE PADS TO 1 REAR BRAKE PAD. ANOTHER PROBLEM THAT I HAD WAS THE INSTRUMENT CLUSTER. THE GAUGES WOULD ALL GO TO ZERO. IT TOOK 4 TIMES AND 8 DAYS TO THE DEALER ACROSS A SPAN OF 6 MONTHS FOR THEM TO FIGURE OUT WHAT THE PROBLEM WAS. THANKS *TR

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