NHTSA Complaint #10216249 — 2002 BUICK RENDEZVOUS

DUE TO A PERSISTENT SMELL OF GASOLINE IN THE VEHICLE AND THE CHECK ENGINE LIGHT COMING ON, WE TOOK THE VEHICLE TO OUR LOCAL REPAIR SHOP. THEY DETECTED A LEAK IN FUEL TANK AND HAD TO REPLACE THE FUEL TANK. IN DECEMBER, I RECEIVED A RECALL NOTICE THAT DESCRIBED THIS PROBLEM AS A MANUFACTURER DEFECT AND THAT I MAY BE ELIGIBLE FOR REIMBURSEMENT OF THE REPAIRS. I SENT THE REQUIRED DOCUMENTATION AND HAVE BEEN GETTING THE RUN AROUND SINCE. I HAVE BEEN TOLD: 1. VIN # NOT IN RECALL - YES IT IS. AND IT HAS BEEN REGISTERED IN ARIZONA FOR 3 YEARS. 2. REPAIRS NOT DONE BY A GM CERTIFIED DEALER - NOTHING IN THE DOCUMENTATION I WAS SENT STATED ONLY REPAIRS DONE BY A DEALER CERTIFIED REPAIR SHOP WOULD BE HONORED 3. THE TEAM IS REVIEWING IT, BUT NO ONE WILL GIVE ME A NAME OR CONTACT NUMBER FOR "THE TEAM". *CN