NHTSA Complaint #10216143 — 2000 FORD EXPLORER VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10216143
Vehicle	2000 FORD EXPLORER
Component	VEHICLE SPEED CONTROL
Date of Incident	September 19, 2007
Date Filed	January 26, 2008
Mileage	108,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

THIS IS IN REGARD TO A RECALL # 05S28 BY FORD MOTOR CO. - SPEED CONTROL DEACTIVATION SWITCH, RISK OF UNDERHOOD FIRE (2000 FORD EXPLORER XLT ). ON SEP.19,2007 THE DEALER DISCONNECTED THE SWITCH AND INFORMED ME THAT THE NEW HARNESS WILL BE INSTALLED SOON, WHEN PARTS ARRIVE. IT'S BEEN OVER FOUR MONTHS, THE REPAIR HAS NOT BEEN COMPLETED AND NOW THE DEALER IS TELLING ME THAT MAYBE IN JUNE 2008. MY COMPLAINT IS THAT MORE THAN REASONABLE PERIOD OF TIME HAS PASSED FOR A SIMPLE REPAIR LIKE THIS. FORD IS NOT FOLLOWING THROUGH WITH THE COMPLETION WITH THE RECALL. THE LACK OF SPEED CONTROL IS VERY INCONVENIENT FOR ME DURING MY FREQUENT FREEWAY TRIPS. THE DEALER OFFERED ME RECONNECTING THE SWITCH IF I SIGNED THE WAIVER OF LIABILITY. I?M NOT GOING TO SIGN SUCH A WAIVER BUT I WILL RECONNECT THE FAULTY SWITCH AND IN CASE OF FIRE I WILL TAKE A LEGAL ACTION AGAINST FORD FOR DAMAGES. I'M ALSO SENDING A SIMILAR LETTER TO THE DEALERSHIP AND FORD CUSTOMER SERVICE. *TR

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