NHTSA Complaint #10215619 — 2001 FORD EXPEDITION

AFTER RAIN OR HEAVY FOG WE EXPERIENCED MANY ELECTRICAL ISSUES ON OUR 01 EXPEDITION INCL. HORN NOT WORKING NORMAL,FRONT & REAR WIPERS NOT WORKING OR COMING ON BY THEMSELVES,DOOR LOCKS LOCKING/UNLOCKING WHILE DRIVING, INTERIOR & EXTERIOR LIGHTS NOT WORKING,ALARM SYSTEM GOING OFF WHILE SUV WAS BEING DRIVEN,FAN BLOWER ON AFTER SUV WAS TURNED OFF, RADIO WORKING INTERMITTENTLY, ETC. THE LATEST OCCURRED 1/16/08 AFTER HEAVY RAINS THE PRIOR NIGHT. SUV WOULDN'T START IN THE MORNING AND HAD TO BE JUMPED. IT WAS DRIVEN THAT DAY WITH ONLY ISSUE BEING INTERIOR LIGHTS COMING ON THEMSELVES. ON 1/17/08 SUV WOULDN'T TURN OVER AND AGAIN WAS JUMPED. THERE WAS CLICKING NOISE FROM ENGINE COMPARTMENT THAT SEEMED TO BE COMING FROM KELSEY HAYES BLACK BOX. WE IMMEDIATELY TOOK SUV TO DEALERSHIP AND ASKED FOR TECH TO WITNESS ISSUE. TECH CONFIRMED NOISE COMING FROM THE K-H ABS MODULE, SAID PROBLEM WAS PROBABLY DUE TO WINDSHIELD LEAK INTO FUSE BOX & GEM MODULE WHICH WAS SENDING CURRENT TO ABS MODULE AND ALSO CAUSING INTERIOR LIGHTS TO TURN ON/OFF BY THEMSELVES. ON 1/18/08 DEALERSHIP SAID TECH DID PRESSURE TEST ON WINDSHIELD AND IT LEAKED AND NEEDED TO BE RESEALED. FUSE BOX AND GEM MODULE WOULD ALSO NEED REPLACED. SINCE PROBLEMS WERE CAUSED BY WATER LEAK FORD EXT.WARRANTY WON'T COVER REPAIRS. I SPOKE TO SRV MGR,WHO SAID HE WOULD CALL ZONE MGR.AND GET BACK TO ME. I CALLED FORD CUSTOMER RELATIONS (CRC) TO DOCUMENT ISSUES. CALLED DEALERSHIP ON 1/21/08 AND SRV. MGR. SAID ZONE MGR. SAID NOTHING COULD BE DONE TO RESOLVE SITUATION AND WE WERE RESPONSIBLE FOR REPAIRS. DUE TO ONGOING ELECTRIC ISSUES WITH SUV WE FEAR OTHER SAFETY FEATURES MAY MALFUNCTION COMPROMISING OUR SAFETY. FORD ISSUED SSM 15773 ON 4/05/02 TO DEALERSHIPS ADDRESSING UNUSUAL ELECTRICAL ISSUES AFTER RAIN OR SNOW RESULTING FROM A WINDSHIELD WATER LEAK. THE SSM INCLUDED ACTIONS TO BE TAKEN IN THAT SITUATION. OUR VEHICLE WAS BACK TO DEALERSHIP MANY TIMES AFTER RELEASE OF SSM FOR ELECTRICAL ISSUES AND SSM WORK WAS NEVER DONE. *TR