NHTSA Complaint #10215132 — 2005 FORD ESCAPE

CRUISE CONTROL WOULD TAKE OVER WITHOUT WARNING AND WITHOUT THE SWITCH BEING DEPRESSED. THE ENGINE WOULD ACCELERATE. AT TIMES THE CRUISE CONTROL WOULD DROP OUT FOR NO APPARENT REASON. THE CRUISE CONTROL COULD BE ENGAGED BY MERELY SLIDING THE THUMB ACROSS THE SWITCH WITHOUT DEPRESSING IT. VEHICLE WAS TAKEN TO GALPIN FORD IN DEWEY, AZ FOR REPAIR. THE PROBLEM WAS EXPLAINED TO THE SERVICE DEPARTMENT. THE VEHICLE WAS RETURNED WITHOUT REPAIR. THE SERVICE REP SAID THEY HAD TAKEN THE VEHICLE FOR A TEST DRIVE AND FOUND NO PROBLEM. WHEN I GOT HOME I READ THE INVOICE IN DETAIL AND FOUND A NOTATION FROM THE MECHANIC THAT STATED THE SWITCH NEEDED REPLACED. I VISITED THE SERVICE MANAGER OF THE PARENT DEALERSHIP, GALPIN FORD OF PRESCOTT, AZ AND INDICATED MY DISPLEASURE WITH A DANGEROUS PROBLEM NOT BEING CORRECTED. HE STATED THE DEFECT HAD NOT BEEN RECALLED YET BUT PROMISED IF IT DID GET RECALLED IN THE FUTURE, THEY WOULD REIMBURSE THE COST OF THE REPAIR. THE SWITCH WAS REPLACED 1/15/08 AT A COST OF $69.34 PARTS AND 133.58 LABOR. *TR