NHTSA Complaint #10214913 — 2001 FORD TAURUS

THE PAINT ON THE EXTERIOR OF THE TRUNK DOOR UNDER THE LICENSE PLATE IS PEELING. THE COSMETIC BLEMISH IS ABOUT 18INCHES IN LENGTH AND 3-4INCHES HIGH. I HAVE CONTACTED FORD MOTOR COMPANY, CUSTOMER RELATIONS DIVISION AT 800-392-3673 ABOUT THIS ISSUE; I SPOKE WITH A FRONT LINE REPRESENTATIVE NAMED KEVIN WHOSE EMPLOYEE ID IS 61151, HE ASSURED ME THIS IS NOT A MANUFACTURER DEFECT AND TO TAKE THE VEHICLE IN FOR SERVICING AT MY CLOSEST FORD DEALERSHIP, HE ALSO STATED FORD MOTOR COMPANY WILL NOT PAY FOR NOR PROVIDE FINANCIAL ASSISTANCE FOR THE REPAIR OF THE COSMETIC BLEMISH; I THEN PROCEEDED TO ASK FOR HIS SUPERVISOR I WAS ASSURED SEVERAL TIMES THAT THE SUPERVISOR WOULD GIVE ME THE SAME RESPONSE AND WAS THEN GIVEN A REFERENCE NUMBER OF 0482120158 AND TRANSFERRED TO RON (41004) WHO AGAIN ASKED ME WHAT THE ISSUE WAS AND UPON FURTHER INVESTIGATION RON SAID INDEED THIS WAS NOT A MANUFACTURER DEFECT AND SAID HE WOULD NOT OVERTURN HIS EMPLOYEES DECISION ABOUT NOT PROVIDING THE REPAIR OR ASSISTING WITH THE COST OF THE REPAIR HE ASSURED ME NO ONE WOULD OVERTURN HIS DECISION AND I WAS GOING TO HAVE TO REPAIR THE VEHICLE MYSELF WITH NO ASSISTANCE FROM FORD. I THANKED HIM FOR HIS TIME, TOLD HIM I WOULD FILE A COMPLAINT WITH THE NHTSA AND REQUESTED A CALL BACK FROM THE NEXT HIGHEST FORM OF MANAGEMENT, HE SAID I WOULD RECEIVE A CALL BACK WITHIN 2-5 BUSINESS DAYS AND SAID GOOD LUCK TRYING TO GET ANYTHING OUT OF FORD. *TR