NHTSA Complaint #10213727 — 2003 FORD FOCUS

MY MOTHER PURCHASED A NEW 2003 FORD FOCUS FROM LOFINK'S FORD IN CARTHAGE, NY LATE IN 2003 SEVERAL TIMES OVER THE FIRST THREE YEARS SHE HAD THE CAR, THERE WAS A PROBLEM WITH THE IGNITION SWITCH/STEERING COLUMN. SHE WAS UNABLE TO TURN THE KEY TO START THE VEHICLE. SHE REPEATEDLY TRIED THE KEY/STEERING WHEEL AND WAS EVENTUALLY ABLE TO GET THE KEY TO TURN. WHEN SHE REPORTED THIS TO THE DEALERSHIP WITHIN THE WARRANTY PERIOD, SHE WAS TOLD THAT SOMETIMES THIS HAPPENED, THAT SHE SHOULD JUST JIGGLE THE KEY/ETC. SHE RELOCATED TO BELTON, TX IN JUN 07 TO BE NEAR ME, HER DAUGHTER. ON 30 SEP 07 THE CAR HAD THE SAME ISSUE, EXCEPT THAT NO AMOUNT OF JIGGLING THE KEY/STEERING COLUMN WOULD ALLOW THE KEY TO TURN. THE CAR WAS TOWED TO JOHNSON BROTHERS FORD IN TEMPLE, TX. THE DEALERSHIP DIAGNOSTICS READ AS FOLLOWS: IGNITION SYSTEM DIAG FOUND IGNITION SWITCH BINDING REPLACED IGNITION SWITCH, RETEST SYTEM OK. THE IGNITION SWITCH WOULD NOT TURN HAD TO DRILL OUT IGN LOCK CYLINDER TO REMOVE. THIS COST: $474.67 WHICH WAS NOT COVERED BECAUSE THE CAR HAD 16,505 MILES ON IT AT THAT TIME AND WAS OUT OF WARRANTY. I PURSUED THIS ISSUE WITH THE REPAIRING DEALERSHIP, THE SELLING DEALERSHIP, AND FORD MOTOR COMPANY (IN WRITING) TO NO AVAIL, REQUESTING A GOOD FAITH REIMBURSMENT. TODAY THE SWITCH FAILED AGAIN AND THE CAR IS NOW BEING TOWED FOR REPAIR.*CN