NHTSA Complaint #10213726 — 2001 LINCOLN LS SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Complaint Details

ODI Number	10213726
Vehicle	2001 LINCOLN LS
Component	SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Date of Incident	December 29, 2007
Date Filed	January 4, 2008
Mileage	93,841 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

LAST SUMMER I STARTED HAVING PROBLEMS WITH BALL JOINTS CONTINUOUSLY COMING LOOSE ON MY USED 2001 LINCOLN LS. I WENT ON THE INTERNET AND DISCOVERED THAT THERE WERE OVER 82300 RECALSS FOR THIS EXACT PROBLEM. I TRIED TO GET IT FIXED BUT WAS TOLD THE RECALLS WERE VIN SPECIFIC. OBVIOUSLY THIS EXACT PROBLEM CONINUES TO REOCCUR ON MY CAR AND I HAVE TO CONTINUOUSLY RETIGHTEN THE BALL JOINTS MYSELF. ON 12-29-07 I WAS TRAVELING DOWN THE INTERSTATE AT 70 MPH WHEN THE BALL JOINTS COMPLETELY SPLIT IN HALF CAUSING ME TO LOOSE CONTROL OF THE CAR, SPUN ME AND 3 RIDERS AROUND IN THE ROAD AND LANDED US IN THE MEDIAN. BUT FOR THE GRACE OF GOD NO ONE WAS INJURED OR WORSE YET KILLED. I CONTACTED FORD HUMAN RELATIONS AND EXPLAINED THE PROBLEM AN MENTIONED THE RECALLS BUT WAS VERY RUDELY TOLD THAT IT WAS UP TO THE CUSTOMER TO MAKE THE REPAIRS. I DON'T UNDERSTAND WHAT THE PROBLEM IS WHEN THERE IS A RECALL ON THIS MAKE AND MODEL OF CAR AND THIS HAS REPORTEDLY BEEN A CONTINUOUS RECURRING PROBLEM FOR ME. FORD DOES NOT APPEAR TO CARE. MEANTIME THE CAR SITS, AND WILL BE SITTING UNTIL THIS GETS RESOLVED SATISFACTORILY AND FORD STANDS BEHIND IT. *CN

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