NHTSA Complaint #10213649 — 2003 GMC ENVOY XL

I WAS RETURNING FROM LUNCH, GOING OVER THE VINCENT THOMAS BRIDGE IN L.A. HARBOR. I LOOKED OUT AT THE BEAUTIFUL SCENERY, THEN LOOKED AT MY SPEEDOMETER. I WAS GOING 90 MPH. I STARTED TO PANIC AND WENT FOR THE BRAKE. MY OTHER SENSES KICKED IN AND SAID "YOUR NOT GOING 90 MPH" . I LOOKED AROUND AND NOTHING WAS WRONG WITH MY SPEED. THE SPEEDOMETER "SAID" ALL KINDS OF NUMBERS. WHEN I PARKED, I THINK IT SAID 40MPH. THAT WAS TWO MONTHS AGO. SINCE THEN THE SPEEDOMETER HAS READ ALL KINDS OF WIERD NUMBERS. SOMETIMES IT IS ACTUALLY PRETTY CLOSE, THEN IT GOES OFF THE CHARTS TO 140MPH. I HAD THE DEALER CHECK IT OUT, THE VEHICLE HAS 79,000 MILES. THE DEALER SAID THAT GM WOULD COVER IT UP TO 70,000 MILES. THE DEALER WANTED $325.00 FOR THE PART AND $200.00 TO INSTALL IT. I SAID NO SO HE CHARGED ME $45.00 TO CHECK THE ELECTRICAL. BESIDES THE SAFETY FACTORS, WHAT REALLY BOTHERED ME WAS TWO THINGS. 1) THE DEALER MADE THIS SEEM LIKE AN ISOLATED CASE. THIS SITUATON IS ALL OVER THE INTERNET. THE DEALER SHOULD HAVE SIMPLY SAID "IT'S PROBALLY A STEPPER MOTOR, IT IS A KNOWN PROBLEM,$ 500.00 TO FIX". INSTEAD HE PLAYED DUMB AND CHECKED OVER MY VEHICLE FOR $45.00. THE SECOND THING IS, I TOOK THE INSTRUMENT CLUSTER OUT TO TAKE A LOOK. IT TOOK ME 15 MINUTES. WHERE DOES THE DEALER COME UP WITH $200.00 THE VEHICLE IS SUBSTANDARD. INSTEAD OF OWNING UP TO THE SITUATION, THE DEALER USED THIS SITUATION TO MAKE MONEY. THERE IS A CLASS ACTION SUIT STARTED AND IT IS PROPER. GM COULD FIX ALL THESE VEHICLES FOR LESS THAN $50.00 A PIECE, IF THEY WERE SMART. INSTEAD THERE ARE HUNDREDS, MAYBE THOUSANDS OF GM CUSTOMERS WHO HAVE STATED ON THE INTERNET THAT THEY WILL NEVER BUY A GM PRODUCT AGAIN. GO FIGURE! *CN