NHTSA Complaint #10213546 — 2007 KIA SORENTO POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10213546
Vehicle	2007 KIA SORENTO
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 2, 2008
Date Filed	January 3, 2008
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

WE PURCHASED THIS A 2007 KIA SORENTO FOR FOLGERS KIA IN FEB OF 2007. AFTER ABOUT 4 MONTHS WE NOTICED THAT WHEN ACCELERATING BETWEEN 35 AND 45 MILES PER HOUR THE CAR SHUDDER VIOLENTLY AND LOSES POWER. IN MY OPINION VERY DANGEROUS. WE FINALLY GOT THE CAR IN THE SHOP ON JAN 2, 2008 ONLY TO BE TOLD THAT KIA SAYS THEIR IS A SOFTWARE PROBLEM AND IT CAN'T BE FIXED. ALSO TOLD IT IS NORMAL FOR THE SORENTO. IF NORMAL, WHY DIDN'T IT DO IT WHEN WE FIRST BOUGHT IT AND TEST DROVE IT? I FIND THEIR ANSWER UNACCEPTABLE. IN MY OPINION IT IS VERY DANGEROUS AND IF THIS PROBLEM CAN'T BE FIXED THEN IT IS A LEMON. PLEASE ASSIST WITH HOW TO PROCEED. I'M GETTING NOWHERE WITH KIA'S VERY INADEQUATE SERVICE DEPARTMENTS. *CN

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