NHTSA Complaint #10213400 — 2003 FORD FOCUS

TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY HAS A TENDENCY TO STICK INSIDE THE IGNITION WHEN STARTING THE VEHICLE. THIS PREVENTS THE IGNITION FROM TURNING. AN AUTHORIZED FORD DEALER RECOMMENDED THAT SHE TAKE A HAMMER AND GENTLY TAP THE KEY WHEN INSERTED INTO THE IGNITION IN AN ATTEMPT TO LODGE IT OUT. THE CONTACT HEEDED THE ADVICE AND THE REMEDY WORKED TEMPORARILY. AFTER A FEW WEEKS, THE FAILURE WORSENED AND CURRENTLY OCCURS THREE TIMES PER WEEK. THE STEERING COLUMN STICKS WHENEVER THE VEHICLE IS PARKED ON A FLAT ROAD SURFACE WITH THE STEERING WHEEL TURNED UPRIGHT. THE CONTACT STATED THAT IS WAS DIFFICULT TO TURN THE STEERING COLUMN. FORD STATED THAT NOTHING COULD BE DONE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 120 AND CURRENT MILEAGE WAS 67,000.