NHTSA Complaint #10213136 — 2008 SCION XB

I RECENTLY PURCHASED A 2008 SCION XB IN OCTOBER OF THIS YEAR (2007) WITHIN 2 MONTHS OF OWNING THE CAR (APPROXIMATELY ON DECEMBER 20, 2007) I NOTICED THAT I HAD A CRACK ON THE LEFT HAND SIDE OF MY WINDSHIELD THAT PROGRESSIVELY SPREAD IN A MATTER OF A DAY. I TOOK THE CAR TO EDDY'S TOYOTA/SCION ON DECEMBER 21, 2007 TO HAVE IT INSPECTED AND FIXED UNDER WARRANTY, AND I WAS TOLD THAT THE WARRANTY WOULD NOT COVER THE WINDSHIELD BECAUSE THE SERVICE REP. SAID THAT HE SAW A ROCK CHIP THAT HAD ALLEGEDLY CAUSED THE CRACK AND ROCK CHIPS WERE NOT COVERED BY TOYOTA. A WEEK AND A HALF LATER ON DECEMBER 28, 2007 I WOKE UP TO DISCOVER ANOTHER CRACK ON MY WINDSHIELD LOCATED ON THE RIGHT HAND SIDE OF MY WINDSHIELD. I TOOK THAT CRACK TO GO BE INSPECTED AT THE DEALER, HAVING OBSERVED NO CHIPS IN THIS ONE, AND I WAS TOLD YET AGAIN THAT THERE WAS A TINY MARK THAT THEY CONSIDERED TO BE A ROCK CHIP AND THAT THIS NEW CRACK, WHICH BY THAT TIME HAD VISIBLY SPREAD, WAS ALSO NOT COVERED. I AM ABSOLUTELY FURIOUS AT THE LACK OF RESPONSIBILITY TOYOTA IS TAKING IN THIS MATTER. I HAVE SINCE CALLED THE CORPORATE SCION OFFICES AND FILED A FORMAL COMPLAINT WHICH I AM WAITING TO HERE BACK ON. I ALSO PROCEEDED TO DO SOME RESEARCH AND HAVE FOUND THAT THIS IS AN EXTREMELY COMMON THING AMONGST SCION OWNERS AND THEY HAVE ALL EXPERIENCED THE SAME NON RESPONSIVENESS FROM THE TOYOTA CORPORATION. I BOUGHT A TOYOTA PRODUCT BECAUSE I VALUED THEIR WORKMANSHIP AND RELIABILITY AND NOW I AM BEGINNING TO BELIEVE THAT THEY ARE CUTTING CORNERS AND NOT OWNING UP TO THE DEFECTS THAT ARE IN THEIR VEHICLES. I HAVE RECEIVED NO CUSTOMER SERVICE IN REGARDS TO THIS MATTER AND HAVE BASICALLY BEEN TOLD THAT THERE IS NOTHING THAT CAN BE DONE AND THAT I HAVE TO CONTINUE TO PAY WHENEVER MY WINDSHIELD GETS DAMAGED. THE SCION XB WINDSHIELDS ARE DEFECTIVE AND TOYOTA REFUSES TO TAKE RESPONSIBILITY FOR THIS MATTER. THIS IS NOT ONLY A DEFECT BUT IT IS ALSO A SAFETY HAZARD, ONE IN WHICH I WAS NOT TOLD OF WHEN PURCHASING THE VEHICLE. *TR