NHTSA Complaint #10212900 — 2003 SATURN L200

MY BUMPER COVER FELL OFF ABOUT THREE WEEKS AGO, I WENT INTO A DRUGSTORE, CAME OUT AND THE BUMPER COVER WAS LYING ON THE PARKING LOT. NO COLLISION WAS INVOLVED. I HAD THE BUMPER FIXED AT SATURN OF SOUTHWEST FRWY IN HOUSTON. I PICKED IT UP FROM THEM ON 12/20 AT 6 PM. THE BUMPER COVER FELL OFF AGAIN ON 12/22 AT 6 AM. SATURN HAS EXPLAINED THE BLACK STRIP UNDER THE BUMPER, SOMETHING LIKE RUBBER AND IT HANGS ABOUT 4 INCHES OFF THE GROUND, WHICH DID SHOW RUB JUST LIKE WHAT AN ERASER LOOKS LIKE AFTER YOU HAVE USED IT ONCE INDICATES IT TOUCHED AGAINST SOMETHING. THE SERVICE MANAGER SUGGESTED POSSIBLY A DRIVE WAY. AND SATURN STANDS BEHIND THAT DECISION THAT THEY ARE ALRIGHT WITH A CAR WHOSE BUMPER FALLS OFF WHEN IT TOUCHES SOMETHING, A DRIVEWAY, A CURB, THINGS CARS NORMALLY COME INTO CONTACT WITH EVERYDAY WITHOUT HARM. THE RUB ON THAT PART SHOWS THAT THERE WAS NO PULLING OR GRABBING OF THAT PART OR THERE WOULD BE A HOLE OR A RIP OR ACTUAL DAMAGE OTHER THAN THE RUB FROM TOUCHING SOMETHING HARD. IT COST A LITTLE UNDER 1000.00 TO FIX AND TOOK SEVEN DAYS, PLUS I HAD TO PAY FOR THE COST OF REPLACING THE LICENSE PLATE. THREE DAYS AFTER HAVING IT FIXED, THE BUMPER COVER FELL OFF AGAIN. THEY WON'T FIX IT FREE OR AT A DISCOUNT. IT IS VERY DANGEROUS TO HAVE YOUR BUMPER JUST FALL OFF AND IT COULD EASILY CAUSE DEATHS. SATURN DOESN'T SEEM TO CARE. THESE CARS SHOULD BE RECALLED. IT IS IRRESPONSIBLE AND SHOULD BE CRIMINAL THAT SATURN AND GM?S REFUSAL TO TAKE RESPONSIBILITY FOR SUCH A SERIOUS MATTER. *TR