NHTSA Complaint #10212429 — 1997 FORD EXPEDITION

TL*THE CONTACT OWNS A 1997 FORD EXPEDITION. WHILE IT WAS RAINING, WATER BEGAN TO DRIP ON THE DRIVER'S LEG. THE WATER CAME FROM UNDER THE DASHBOARD ON THE DRIVER'S SIDE. THE CONTACT INSPECTED THE VEHICLE AND DETERMINED THAT THE WATER ENTERED THROUGH THE AIR VENT DUCT LOCATED OUTSIDE THE VEHICLE BY THE WINDSHIELD. THE STEREO AND INSTRUMENT PANEL MALFUNCTIONED WHILE THE VEHICLE WAS PARKED. THE CONTACT SMELLED SOMETHING BURNING. THE VEHICLE WOULD NOT RESTART. THE MANUFACTURER STATED THAT THE VENT DUCT NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 130,000.