NHTSA Complaint #10212153 — 2004 CHEVROLET SILVERADO

NOVEMBER 10, 2007, I WROTE THE FOLLOWING LETTER TO: GENERAL MOTORS 100 RENAISSANCE CENTER P.O. BOX 100 DETROIT, MI 48265-1000 CERTIFIED MAIL NUMBER: 7007 1490 0000 9298 4767 TO WHOM IT MAY CONCERN: I HAVE RECEIVED YOUR LETTER REGARDING THE 2004 MODEL YEAR CHEVROLET SILVERADO WHEREBY GENERAL MOTORS IS PROVIDING EXTENDED WARRANTY ON THE INSTRUMENT PANEL. GENERAL MOTORS WROTE: "THIS LETTER IS INTENDED TO MAKE YOU AWARE THAT YOUR VEHICLE COULD DEVELOP A CONDITION WHERE ONE OR MORE OF THE INSTRUMENT PANEL GAUGE NEEDLES MAY STICK, FLUTTER, OR BECOME INOPERATIVE." HOWEVER, GENERAL MOTORS ALSO WROTE: "IF THE CONDITION OCCURS ON YOUR 2004 MODEL YEAR CHEVROLET SILVERAD WITHIN 7 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN SERVICE OR 70,000 MILES, WHICHEVER OCCURS FIRST, THE CONDITION WILL BE REPAIRED FOR YOU AT NO CHARGE." FRANKLY, I FIND THE MILEAGE RESTRICTION LUDICROUS! EITHER THE INSTRUMENT PANEL IS DEFECTIVE OR IT IS NOT! MOREOVER, IF THE INSTRUMENT PANEL FAILS WHEN DRIVING, ESPECIALLY AT NIGHT, PUBLIC SAFETY BECOMES AN ISSUE......... *TR