NHTSA Complaint #10211911 — 2003 LINCOLN TOWN CAR

TL*THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT HAD TO REPLACE THE SPARK PLUGS IN THE FRONT COIL SPRINGS ON TWO DIFFERENT OCCASIONS. THE FIRST REPAIR WAS PERFORMED UNDER WARRANTY IN 2004 AT 26,000 MILES. A DIFFERENT FRONT COIL SPRING HAD TO BE REPLACED ON OCTOBER 31, 2007. THE DEALER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND COULD NOT BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 98V322000 (SUSPENSION:FRONT: CONTROL ARM:LOWER BALL JOINT). THE CURRENT MILEAGE WAS 45,350 AND FAILURE MILEAGE WAS 29,750. UPDATED 01/14/08 *BF THE CONSUMER STATED OWNS A 2003 LINCOLN TOWNCAR ON WHICH TWO SPARK PLUG COIL FAILURES HAVE BEEN INCURRED TO DATE. THE FIRST ONE WAS ON 6/9/04 WHILE UNDER WARRANTY(20 MONTHS, 26610 MILES) AND THE SECOND WAS ON 10/31/07 AT THE COST OF $320.18 AND WAS STILL UNDER PARTIAL WARRANTY(61 MONTHS, 45350). THE CONSUMER STATED FEELS AS IF THIS IS ENGINEERING DEFECT AND HOPES THAT THE ADDITIONAL SPARK PLUG COILS WILL NOT HAVE TO BE REPAIRED. UPDATED 01/14/08 *TR