NHTSA Complaint #10211526 — 2007 DODGE DURANGO 4X4

I BOUGHT A CAR "DODGE DURANGO LIMITED" FROM DODGE DEALER "UNITED MOTORS" IN RIYADH, SAUDI ARABIA BACK IN OCT 29TH , 2007. THE PROBLEMS WITH THIS CAR STARTED SINCE I BOUGHT IT. SINCE I BOUGHT THE CAR, I STARTED TO FEEL VIBRATIONS IN AT THE STEERING AND A HIGH PITCH SOUND AT THE FRONT TO THE DEGREE THAT I COULD NOT WAIT FOR THE 5000 KM MAINTENANCE AND I NEEDED TO TAKE IT AT THE 3500 KM FOR FIXING THIS PROBLEM. THE OTHER PROBLEM WAS THAT THE REAR WINDOW DRIVER'S SWITCH WAS NOT WORKING. THE REPORT FROM MAINTENANCE WAS THE NEED FOR WHEEL BALANCE AND THEY SAID THAT THEY FIXED IT, SOFTWARE UPGRADE DONE FOR THE SOUND, BUT THEY APOLOGIZED ABOUT THE REAR WINDOW WITH NO FURTHER ACTION. AFTER RECEIVING THE CAR I STILL HAD THE PROBLEM OF VIBRATION BUT I BROUGHT IT AGAIN AT THE 5000 KM FOR THE GENERAL MAINTENANCE AND THE SAME PROBLEM OF VIBRATION. THIS TIME THE DEALER PROVIDED ME WITH A LETTER TO GOODYEAR TIRES AS AN EXPERT OPINION. THE GOODYEAR DEALER PROVIDED ME WITH A REPORT (ATTACHED) THAT THE TIRES ARE DEFECTIVE WITH FLAT SPOTS DUE TO STORAGE, NEED TO BE CHANGED AND ADVISED TO GET AND APPROVAL FROM DODGE DEALERSHIP. FIRST, I MET WITH MR. ALI M. RADAIDEH AND HIS WORDS WERE AS FOLLOWS: "WE DO NOT TAKE THE WORDS OF GOODYEAR DEALERSHIP AND WE HAVE TO MAKE OUR OWN INVESTIGATION" THIS WAS ALREADY DONE AND THEY TRIED THEIR BEST TWICE. "YOUR TIRES ARE SAFE AND CAN BE DRIVEN FOR EVEN ONE YEAR". THIS CONFLICTS WITH THE WORDS OF GOODYEAR DEALERSHIP AND REALLY ENDANGERS ME AND MY FAMILY'S SAFETY. AT THIS POINT, I NEEDED TO ESCALATE TO THE GENERAL MANAGER, "MR. FAISAL ALJAMAAN" WITH THE FOLLOWING WORDS AND BEHAVIOR: "DODGE AND GOODYEAR ARE POINTING FINGERS TO EACH OTHER AND YOU NEED TO WAIT TILL WE RESOLVE THIS". HE THREATENED ME" TO LOSE A LOT OF MONEY" WHEN I MENTIONED THE OPTION OF RETURNING THE CAR. *TR THANK YOU AND BEST REGARDS *TR