NHTSA Complaint #10211221 — 2000 DODGE INTREPID

2000 CHRYSLER INTREPID WITH LESS THAN 70,000 MILES USED PRIMARILY BY MY WIFE FOR WORK. (85 MILES PER DAY). CAR STARTED TO KNOCK. WE BROUGHT IT TO THE DEALERSHIP FOR INVESTIGATION AND WERE TOLD WE HAD AN ENGINE FAILURE. DEALERSHIP REPLACED SMALL BLOCK WITH WHAT I WAS TOLD AS BEING A NEW AS AN AFTER MARKET PART. WE STARTED TO HAVE OIL CHANGES DONE AT DEALERSHIP ONLY EVERY 3,000 MILES(ALTHOUGH OWNERS MANUAL STATES 7,000 FOR OUR THE TYPE OF DRIVING. AT LESS THAN 40,000 MILES THE ENGINE STARTED TO KNOCK AGAIN. DEALERSHIP WOULD NOT STAND BEHIND PRODUCT OR REPAIR AGAIN. I BROUGHT IT TO A LOCAL REPAIR SHOP THAT WAS RECOMMENDED TO ME BY A FRIEND IN THE BUSINESS. THIS REPAIR SHOP HAS HAD SOME LUCK WITH REPAIRING THE PROBLEM. UNFORTUNATELY FOR ME NOT THIS TIME. I HAVE CONTACTED CHRYSLER SEVERAL TIME WITH SAME RESULTS AS MENTIONED, SERVICE NOT PERFORMED BY DEALERSHIP TO BAD, I WAS ALSO TOLD THIS BY DALE FRANK THE SERVICE MANAGER AT THE DEALERSHIP. I HAVE ALL MY VEHICLES SERVICE AT OR BEFORE 3,000 MILES. I FINE IT VERY ABSURD THAT THE SPARK PLUG CHANGE IS AT 100,000 MILES WHEN THIS ENGINE HAS NO CHANGE OF EVER SEEING THAT NUMBER OF MILES. *TR