NHTSA Complaint #10211137 — 2007 TOYOTA CAMRY

I BOUGHT A TOYOTA CAMRY HYBRID 2007 AT THE END OF OCT. 2006. I ALSO BOUGHT A PRE-PAID MAINTENANCE SERVICE. YESTERDAY, DEC. 6 2007, I TOOK MY CAMRY FOR THE 5TH REGULAR SERVICE FOR 25,000 MILES. I COMMUTE TO A DISTANT WORK, SO I PUT ON A LOT OF HIGHWAY MILES. THE SERVICE MANAGER FORM THE FOLSOM LAKE TOYOTA DEALER CALLED ME TO INFORM ME THAT I NEEDED TO REPLACE ALL OF MY FOUR TIRES. HE SAID THAT THE TREAD WAS ALL WORN OUT. I WAS EXTREMELY FRUSTRATED ABOUT THE EXCEPTIONALLY ACCELERATED WEAR OF BRIDGESTONE TIRES. I FINALLY WAS ABLE TO TALK TO THE TIRE COMPANY CUSTOMER SERVICE. THERE THEIR EXPLANATION WAS THAT BECAUSE OF TOYOTA'S SPECIFICATIONS, THEY PRODUCED TIRES THAT HAD SOFTER RUBBER FOR BETTER RIDERSHIP. IT MAKES THEM LAST MUCH LESS THAN THEIR STORE TIRES. BY THE WAY, THE TIRES, TURANZA EL400 IN THEIR STORE WILL LAST ABOUT 80,000MILES. THE SAME BRAND AND SAME MODEL TIRES WILL HAVE TWO DIFFERENT PERFORMANCE. I DID NOT PAY ANY CLOSER LOOK ON THE TIRES BECAUSE I ONLY PUT 25,000 MILES ON THEM. IT IS ALSO MOSTLY FROM HIGHWAY DRIVE. I SPOKE WITH TOYOTA CONSUMER REPRESENTATIVE. I WAS TOLD THAT IT IS NOT THEIR RESPONSIBLE AND WAS TOLD TO BRING IT UP TO THE TIRE COMPANY. I COULD HAVE GOTTEN INTO PROBLEMS BECAUSE NEVER EXPECTED OR SUSPECTED ANY BAD TIRES. I HAD MANY DIFFERENT CARS FROM DIFFERENT COMPANIES, BUT THIS IS THE FIRST TIME THAT A BRAND NEW CAR TIRES LASTING ONLY 25,000 MILES. A SALES PERSON FROM THE BRIDGESTONE STORE IN CITRUS HEIGHT SAID THAT IT IS NOT NEW THAT HE SEES OFTEN BRAND NEW CAR TIRES LASTING ONLY ABOUT 15,000MILES OR EVEN LESS. *TR