NHTSA Complaint #10210812 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10210812
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	November 22, 2007
Date Filed	December 4, 2007
Mileage	27,846 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT NOTICED A CRACK ON THE REAR HATCH OF THE LIFTGATE. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE FAILURE IS A COMMON OCCURRENCE. AS OF DECEMBER 4, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE MANUFACTURER OFFERED RESTITUTION OF $150; HOWEVER, THE CONTACT DECLINED THE OFFER. THE FAILURE MILEAGE WAS 27,846 AND CURRENT MILEAGE WAS 27,946. UPDATED 01-11-08. *KB THE CONSUMER STATED THE COST OF REPAIRS SHOULD NOT BE PASSED ONTO THE CONSUMER. UPDATED 12/31/07 *TR

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