NHTSA Complaint #10210437 — 2003 FORD EXPLORER WHEELS:LUGS/NUTS/BOLTS/STUDS

Complaint Details

ODI Number	10210437
Vehicle	2003 FORD EXPLORER
Component	WHEELS:LUGS/NUTS/BOLTS/STUDS
Date of Incident	November 30, 2007
Date Filed	November 30, 2007
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WI

Consumer Description

ON THE WAY HOME FROM WORK YESTERDAY I NOTICED AN UNUSUAL VIBRATION FROM THE FRONT DRIVER'S SIDE WHEEL OF MY EXPLORER ? ALMOST FELT LIKE A FLAT SPOT ON THE TIRE. ALSO HEARD SOME SQUEAKING /SQUEALING WHICH WAS MUCH WORSE IN TURNS. WHEN I GOT HOME I CHECKED AND FOUND: - ONE WHEEL STUD AND NUT COMPLETELY MISSING - ONE WHEEL STUD LOOSE/BROKEN (TRIED TO TIGHTEN NUT BUT IT KEPT SPINNING FREELY) - ONE LOOSE LUG NUT. THE REMAINING TWO LUG NUTS WERE TIGHT. BY TIGHTENING THE ONE LOOSE NUT IT ALLOWED ME TO DRIVE ON CAR WITHOUT THE VIBRATION ? AT THAT POINT HAD ONLY THREE FUNCTIONAL LUG NUTS. TOOK IT TO THE DEALER TODAY AND THEY CLAIM CORROSION CAUSED THE FAILURE, BUT ONLY ON THAT WHEEL. REPLACEMENT OF THE ENTIRE HUB WAS REQUIRED AS YOU CANNOT REPLACE INDIVIDUAL STUDS. IT WOULD HAVE COST $400, BUT BECAUSE OF MY EXTENDED WARRANTY IT ONLY COST ME THE $50 DEDUCTIBLE. MY FEELING IS I SHOULD NOT HAVE EVEN HAD TO PAY FOR THAT, THIS APPEARS TO ME TO BE A DEFECT OR DESIGN FAILURE. FOUND MANY SIMILAR COMPLAINTS & REPORTS ON MYCARSTATS.COM. *TR

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