NHTSA Complaint #10209971 — 2003 CHEVROLET AVALANCHE 1500

FIRST OF ALL MY VEHICLE IS A 2003 CHEVY. AVALANCHE, WELL MAINTAINED AND ONLY HAS 62,000 MILES. TO GET STARTED, I WAS DRIVING DOWN THE STREET WHEN I HEARD THIS BANGING NOISE, SO I PULLED INTO THE NEAREST GMC DEALERSHIP. THEY CHECKED THE ENGINE OUT AND FOUND OUT THERE WAS ABSOLUTELY NO FLUID GOING INTO THE ENGINE. WE WERE TOLD WE NEEDED A NEW ENGINE SO I AUTHORIZED THEM TO PUT A NEW ONE IN. THE SERVICE MANAGER AND A COUPLE OF TECH'S LOOKED AT THE ENGINE AND AGREED IT WAS A DEFECT. I CONTACTED GMC IMMEDIATELY BECAUSE THE DEALERSHIP TOLD ME THEY HAVE A GOODWILL POLICY AND THEY FELT THEY SHOULD PAY SOMETHING TOWARDS THE ENGINE. CUSTOMER SERVICE INSISTED THAT I PUT THE ENGINE PUT BACK IN AND HAVE IT OWED TO A CHEVY DEALER. I ASKED THEM WHAT THE DIFFERENCE WAS BETWEEN GMC AND A CHEVY DEALER AND THEY COULD NOT RESPOND TO ME. I DID NOT HAVE THE VEHICLE REMOVED BECAUSE OF THE COST ALL I WAS ASKING WAS FOR THEM TO HAVE A REP. GO TO THE DEALERSHIP AND LOOK AT THE ENGINE BUT THEY SAID NO. BY THIS TIME I WAS VERY FRUSTRATED AND ANGRY. I CALLED GMC EXECUTIVE OFFICE AND SPOKE TO ANOTHER GIRL AND SHE ASSURED ME SHE WOULD HELP ME. WELL LOW AND BEHOLD SHE SAID "I DIDN'T BRING MY VEHICLE TO A CHEVY DEALER THEREFORE THEY WILL NOT HELP ME OUT FINANCIALLY. . ALL I WANT IS SOME FINANCIAL HELP FROM GMC AS $6,000.00 IS ALOT OF MONEY AND I AM ON A FIXED INCOME, SS ONLY. I HAD TO PAY THE BILL OF $6,000 PLUS $125.00 FOR A RENTAL ON VARIOUS CHARGES BECAUSE I DIDN'T HAVE THE CASH. IT WOULD BE GREATLY APPRECIATED IF YOU COULD ADVISE ME ON HOW TO PROCEED. I SENT A CERTIFIED LETTER TO THE PRESIDENT OF GMC AND HE WON'T EVEN PICK UP THE LETTER FROM THE POST OFFICE. I WROTE A LETTER TO THE DETROIT PRESS AND HAVE HEARD NOTHING ALSO. THE DEALERSHIP THAT REPAIRED MY TRUCK ALSO COVERS THE WARRANTIES AND REPAIRS CHEVORLET VEHICLE. SO WHY SHOULD I HAVE TO TOW MY VEHICLE OUT OF THERE? *TR