NHTSA Complaint #10209660 — 2002 ACURA TL

TL*THE CONTACT OWNS A 2002 ACURA 3.2TL. WHILE DRIVING AT AN UNKNOWN SPEED, THE GEAR SHIFTED INTO NEUTRAL. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 04V176000 (POWER TRAIN:AUTOMATIC TRANSMISSION). SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT IT WAS REPAIRED INCORRECTLY BEFORE, THEREFORE, THEY WOULD REPLACE THE TRANSMISSION FOR FREE. THE DEALER KEPT THE VEHICLE FOR FOUR WEEKS, BUT DID NOT MAKE ANY REPAIRS BECAUSE THE PARTS WERE TAKING A LONG TIME TO ORDER. THEY WOULD NOT RETURN THE CONTACT'S PHONE CALLS. THE DEALER STILL HAS POSSESSION OF THE VEHICLE. SHE NOTIFIED THE MANUFACTURER, BUT THEY WOULD NOT CALL HER BACK AS WELL. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 82,188.