NHTSA Complaint #10209187 — 2002 TOYOTA RAV4

HARD SHIFT PROB FROM 2/3RD GEAR WITH TOYOTA 2002 RAV4 TOOK CAR TO DEALER ON 9-17-2007. RECALL FOR EMISSION PROBLEM CAUSED THE ENGINE LIGHT TO COME ON. I DESCRIBED PROBLEM TO THE DEALER AND ASKED THEM TO LOOK AT THIS PROBLEM. DEALER SAID ANY OTHER PROBLEMS SHOULD SHOW ON COMPUTER. PICKED CAR UP ASKED ABOUT SHIFT PROB. THEY SAID NOTHING CAME UP ON THE COMPUTER DIAGNOSTIC ( I LATER LEARNED THAT THEY TEST DROVE THE CAR AND COULD NOT DUPLICATE PROBLEM) AND IT SOUNDED LIKE IT COULD BE A TRANSMISSION PROBLEM. THEY SAID TO MAKE AN APPOINTMENT TO HAVE THE TRANSMISSION LOOKED AT. I ASKED FOR COST AND THEY SAID THEY HAD NO IDEA IT WOULD DEPEND ON HOW LONG IT TOOK TO FIND PROBLEM. I TOOK CAR TO TRANSMISSION SHOP. THEY HOOKED CAR UP TO COMPUTER AND SAID INTERNAL TRANSMISSION FAILURE AND NEED TRANSMISSION REBUILT. I HAD THIS REPAR DONE AT COST OF 2,639.81. CALLED ME AFTER TRANSMISSION WAS REBUILT THERE IS A PROBLEM. THEY RESEARCHED DATABASE AND FOUND THAT THERE WAS A BULLETIN PUT OUT BY TOYOTA ON MARCH 3, 2006. POWERTRAIN CONTROL MODULE THAT CAUSES A SHIFT PROBLEM IN 2001-2003 TOYOTA RAV4'S. IT EXPLAINS THE DIAGNOSTIC AND REPAIR FOR THIS PROBLEM IN DETAIL AND STATES THAT THE ECM MAY NEED TO BE REPLACED. I AM INFORMED THAT IN ORDER FOR MY TRANSMISSION TO WORK NEED TO HAVE ECM REPLACED. TOYOTA KNEW ABOUT THIS PROBLEM WHEN I TOOK MY CAR TO THEM THEY COULD HAVE FIXED THE PROBLEM THEN AND SAVED ME $2,639.81. I PAID DEALER TO HAVE THE ECM REPLACED FOR $1003.81. PART TO ME FOR A WHOLESALE PRICE. THE CAR IS NOW FINALLY RUNNING FINE. I WAS TOLD THAT THEY DO NOT SEARCH FOR BULLETINS ON CARS THAT ARE IN FOR SERVICE. THEY SAID THERE ARE JUST TOO MANY OF THEM FOR THEM TO KEEP UP WITH. I SAW TIME IT TOOK FOR THE TECH TO LOOK UP THE BULLETIN ON LAPTOP INFO CAME UP IMMEDIATELY. MY RESEARCH SHOWS THAT OTHER 2002 RAV4'S HAVE SAME PROBLEM. I HAVE FAILED ECM THAT WAS REMOVED FROM CAR. *TR