NHTSA Complaint #10208997 — 2007 SATURN VUE

TL*THE CONTACT OWNS A 2007 SATURN VUE. ON AUGUST 3, 2007, THE CONTACT TOOK THE VEHICLE TO THE DEALER BECAUSE THE IGNITION LOCK WAS STICKING. THE DEALER REPLACED THE IGNITION LOCK HOUSING AND WIRING HARNESS. ON OCTOBER 12, 2007, THE CONTACT EXPRESSED HIS CONCERN TO THE DEALER REGARDING THE FAILURE AND WAS INFORMED THAT IT WAS HIS RESPONSIBILITY. HE STATED THAT HE WOULD LIKE HIS VEHICLE TO HAVE THE FEATURES THAT ARE MENTIONED IN HIS OWNER'S MANUAL. THE CURRENT MILEAGE WAS 5,025 AND FAILURE MILEAGE WAS 1,548. THE CONSUMER STATED THE KEY COULD BE REMOVED FROM THE IGNITION IN ANY GEAR. THE DEALER INFORMED THE CONSUMER THE ONLY WAY TO STOP THE IGNITION FROM STICKING WAS TO TAKE THE STEERING LOCK OFF. THE CONSUMER DECLINED. UPDATED 12/04/07.